TeleMedik was founded in 1996, a year after it was established as the pioneer company of the telephonic nurse advice line (NAL). Currently we are leaders in health services, impacting 2 million lives in our contact center.

We are a Puerto Rican company working 24 hours a day, 7 days a week including holidays. We have redundant technology between the Guaynabo and Mayagüez facilities, offering services continuity in case of any atmospheric event.

We provide continuous trainings to our personnel so that they stay at the forefront through the e-learning platform TeleMedik University.

We possess customer assistance support center programs, nutritional orientations, telephone follow up to patients with high usage of emergency rooms, pharmacy case management, biomonitoring, telemedicine, and other services.


Increase the efficiency and efficacy of health services through innovative solutions integrating clinical expertise, technology and regulatory issues, contributing to the development of a sustainable, sensible and accessible health system.


Be recognized as the provider of the most innovative solutions in healthcare, being differentiated by our excellence in quality and unicity while impacting the lifestyles of the population we serve.

Our Team

Dr. Joaquín Fernández

President and Founder

Nilda Guerrero

Executive Director

Sonia Montes

Human Resources Director

José Figueroa

Systems Director

Edwin Vélez

Director of Innovation and
Business Development

Edgar Ramírez

Compliance Officer

Ileannet La Fosse

Accounting Manager

Paola Díaz

Development of Products
and Services Manager

Wanda López

Contact Center Services
Management Director

Eliber Báez

Clinical Director

Idalis Mercado

Health Promotion and
Risk Prevention Manager


TeleMedik Innova Health Solutions

Enterprise in charge of developing applications, software and technological solutions with the goal of satisfying our clients’ needs and the users to which they serve.

TeleMedik International LLC.

Its purpose is to export all services that the TeleMedik corporate group offers.

TeleMedik Assistance Technologies

Barcelona, Spain Branch which provides security technological solutions

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