Ethics and Compliance

We understand that employees feel more comfortable in reporting suspicions situations in a confidential or completely anonymous manner. Because of this, we offer the following method to report your suspicions and at the same time ensure that the information is received and will be used to improve the quality of our work environment.

Compliance committee

The main objective is to promote and support the highest levels of compliance and ethics throughout the organization. This way, we achieve corporate objectives related to a compliance culture and our client’s trust. We are committed to identifying and resolving situations or suspicions of noncompliance, including fraud, waste and abuse. In addition, our clients encourage the use of additional mechanisms (Hot Lines) designated to promote information in a safe and anonymous manner, if the client choses to not reveal their identity. Reprisals for reporting suspicions or situations of noncompliance are prohibited and could carry disciplinary sanctions. TeleMedik and TeleMedik Innova Health Solutions promote a Corporate Code of Ethics and Conduct that provides a set of principles, values, and norms of our internal and external clients.

Compliance Program

Our Compliance Program defines and describes our corporate commitment with different elements directed to those ends. The Program is designed to prevent, detect and resolve noncompliant instances and at the same time, comply with the requirements of regulatory agencies including the compliance of laws and federal regulations, as well as those established by the Commonwealth of Puerto Rico.

The Compliance Program includes 7 elements:

  • 1. Compliance Official and Committee.
  • 2. Politics and Procedures.
  • 3. Educations and Trainings.
  • 4. Regulatory Reports.
  • 5. Audit and Monitoring.
  • 6. Effective lines of communications.
  • 7. Sanctions and disciplinary means.

Corporate code of conduct and ethic establishes:

  • • Corporate ethical principles.
  • • Corporate opportunities.
  • • Conflict of interest.
  • • Confidentiality and privacy.
  • • Just transactions and free of suspicions.
  • • Protection and appropriate use of actives in the company.
  • • Effective lines of communication to report any conduct that infringes the law and ethics.

Compliance Program

Our Compliance Program defines and describes our corporate commitment with different elements directed to those ends. The Program is designed to prevent, detect and resolve noncompliant instances and at the same time, comply with the requirements of regulatory agencies including the compliance of laws and federal regulations, as well as those established by the Commonwealth of Puerto Rico.

The Compliance Program includes 7 elements:

  • 1. Compliance Official and Committee.
  • 2. Politics and Procedures.
  • 3. Educations and Trainings.
  • 4. Regulatory Reports.
  • 5. Audit and Monitoring.
  • 6. Effective lines of communications.
  • 7. Sanctions and disciplinary means.

Corporate code of conduct and ethic establishes:

  • Corporate ethical principles
  • Corporate opportunities
  • Conflict of interest
  • Confidentiality and privacy
  • Just transactions and free of suspicions
  • Protection and appropriate use of actives in the company
  • Effective lines of communication to report any conduct that infringes the law and

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