Job Summary
Responsible for monitoring daily the traffic of calls that are received in the Contact Center. You will identify strategies that help maintain call volumes that ensure compliance with established metrics. You will analyze current and historical data to develop projections of contact volumes for the coming months
Requirements
- Bachelor’s Degree in Computer Science, Business Administration, Engineering or related areas: or equivalent experience;
- Excellent analysis skills, critical judgment, sense of urgency and teamwork;
- Advanced command of Excel, including the design of macros, vlookups and pivot tables, Power BI, and other computer programs used in Call Centers;
- Orientation and commitment to customer service;
- Excellent oral and written communication skills in Spanish and English;
- Full availability, including weekends and holidays;
- Mobile Phone, Computer / Laptop and Internet connection (20 MB minimum)
