Dr. Security

Emergency assistance service with real time location.

Dr. Security

Emergency assistance service with real time location.

Contact Center

Our Contact Center has a network of operational support that works to anticipate and identify your business needs and provide progress reports. We possess a redundant technology system to ensure the continuity of service in case of any atmospheric or technological inconvenience while operating 24 hours a day 7 days a week including holidays.

Customer Service

The representative team offers orientation about benefits or providers that offer services through their healthcare or service, always taking into consideration the total satisfaction, channeling worries complaints that they may have related to a provider network, medical equipment, pre-authorizations, and other situations.

Pharmacy

The users of this service receive orientation about pharmacy benefits under their healthcare plan. The pharmacies have the support to receive the necessary information to process prescriptions and the protocol to send pre-authorizations, corroborate if a drug is excluded from the form and revise claim status.

Outreach

Program developed to maximize reach and increase client retention. It allows us to be proactive in evaluating tendencies. Utilizing multiple communication strategies such as text messaging, chatbot, text to speech, predictive marking, messaging recording (voice broadcasting), emails and if necessary, home visits. The use of multiple strategies adapts to your population to provide a personalized service including rapport.

Clinical Management

PharmaMedik

Retrospective audit program where a raw relation between purchase of a drug through pharmacy coverage and the billed diagnosis codes to the medical insurance, which allows the analysis for fraud and abuse, pharmacy benefits optimization, and evaluation of clinical measures.

Adherence

Program that orients and directs patient conduct encouraging the increase in the ability to manage his or her treatment correctly as indicated by the doctor by making a lifestyle change in favor of compliance with therapeutic instructions, avoiding relapses.

MTMP

Medication Therapy Management Program (MTMP) is designed to improve the use of medications, reduce risks of adverse events and promote the adherence to medication.

Health Services

Diabetes Prevention Program

Program of the Centers for Disease Control and Prevention (CDC) that serves the purpose of minimizing the risk of developing diabetes, a condition that has maintained its position as the third cause of death in Puerto Rico. We currently have the preliminary recognition of the CDC as a Diabetes Prevention Program.

Smoking Cessation

Program created to help people to quit smoking. Designed to influence smoking groups at an employer and community level that uses a conduct and behavior management approach for cessation or reduction of tabaco consumption and second-hand smoke.

En Control

Weight management program where nutritional medical therapy is offered to overweight or obese categorized participants and that present additional health risk factors such as diabetes, hypertension, and other conditions.

Profile Risk Assessments ​

Composed of questions that identify practices, habits, barriers, and health tendencies by compiling information of previous and current personal situations. Based on the answers, an individual risk categorization is made. It has the capabilities of identifying social determinants in every population.

Prenatal

Program focused in helping to remove barriers, create awareness of existing conditions, nutritional orientations, breastfeeding, and condition care plans that may impact the result of pregnancy. It is a complement to obstetrician care to help bring healthy babies.

Wellness Program

Includes sessions and workshops of physical activity, orientation services and assistance, and development of environmental initiatives and implementation of the program in accordance to the client’s needs, which are: Prenatal, Smoking Cessation, In Health Body, In Control.

Health Services

En Control

Weight management program where nutritional medical therapy is offered to overweight or obese categorized participants and that present additional health risk factors such as diabetes, hypertension, and other conditions.

Smoking Cessation

Program created to help people to quit smoking. Designed to influence smoking groups at an employer and community level that uses a conduct and behavior management approach for cessation or reduction of tabaco consumption and second-hand smoke.

Diabetes Prevention Program

Program of the Centers for Disease Control and Prevention (CDC) that serves the purpose of minimizing the risk of developing diabetes, a condition that has maintained its position as the third cause of death in Puerto Rico. We currently have the preliminary recognition of the CDC as a Diabetes Prevention Program.

Profile Risk Assessments ​

Composed of questions that identify practices, habits, barriers, and health tendencies by compiling information of previous and current personal situations. Based on the answers, an individual risk categorization is made. It has the capabilities of identifying social determinants in every population.

Prenatal

Program focused in helping to remove barriers, create awareness of existing conditions, nutritional orientations, breastfeeding, and condition care plans that may impact the result of pregnancy. It is a complement to obstetrician care to help bring healthy babies.

Wellness Program

Includes sessions and workshops of physical activity, orientation services and assistance, and development of environmental initiatives and implementation of the program in accordance to the client’s needs, which are: Prenatal, Smoking Cessation, In Health Body, In Control.

Request a proposal or information

Request a proposal or information

Request a proposal or information

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